General Policy Information
You may cancel at any time up until 12:00 noon on the date of your arrival, except during the Round Top Antiques Shows, or any time we have a two-night minimum stay requirement, which requires a 14 day notice of cancellation. We will charge your credit card due to a cancellation only if you are a “No-Show” for your reserved date, and you did not call us by noon on the date of your arrival, or by noon 14 days prior to your scheduled arrival during the Round Top Antiques Shows or any other two-night minimum stay period, to let us know that you are cancelling.
Weddings, groups, room blocks, private gatherings and business meetings have cancellation policies specified in each agreement. Be sure to check with your group organizer for your group’s specific details.
Housekeeping: We have always worked hard at giving our guests an exemplary experience, especially when it comes to the cleanliness of our rooms and common spaces. However, even with relaxing standards of sanitation post-COVID-19, we still perform additional steps and safeguards, and adhere to the American Hotel and Lodging Association’s Safe Stay protocols.
High Demand Periods: Rates/policies are subject to change and vary during high demand periods and for special events and requests.
Check-In & Check-Out
Check-in: Begins at 3:00 PM. If you will be arriving after office hours (after 5:00 PM Sunday though Thursday, and after 8:00 PM Friday and Saturday), please call us during office hours on the date of your scheduled arrival to receive the late entry security code for the key pad entry. An envelope with your name will be left for you on the front office counter.
Check-out: 11:00 AM. Please return your keys to the front desk upon check-out.